As such, under these exceptional circumstances, we are implementing the following temporary changes:
• All 99 libraries will close to the public, including the mobile library service, from normal closing time on Friday 20th March 2020 until further notice. We will keep this under review and will be guided by national developments.
• We will ensure all loan periods are extended for all customers until the end of June. If you need further extensions after June, please let us know via email (libraries@kent.gov.uk), social media or call us on 03000 41 31 31. Some of these changes may take time to implement so please bear with us while we work through them.
• If you have reservations, or reservations on order, they will be kept safe until we re-open. Once we re-open, they will be available for 10 days before going back into circulation. If you cannot collect the reservation during that time due to self-isolation, we will refund you the reservation fee or reorder it at no additional charge.
• Remember that our digital collections are always available. These include reference resources as well as free e-books, e-audio books, a vast range of the latest e-magazines and daily e-newspapers. These can be accessed at kent.gov.uk/libs
• The Ask a Kent Librarian Service will remain available on 03000 41 64 38, email akl@kent.gov.uk or via 24/7 chat at www.kent.gov.uk/askakentlibrarian
• We will maintain the Home Library Service to the most vulnerable as far as possible.
We wish all of our customers well at this difficult time. We will keep in touch as much as we can and will resume normal services as soon as possible.
Murray Evans
Kent County Council
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