Please Complete the Medway and Swale NHS CCG Survey to Help Them Improve Outpatient Services in Our Area

Have you or a close family member used outpatient services at Medway Hospital recently? Can you give them your feedback?

As part of a programme to transform outpatient services, NHS Medway and Swale Clinical Commissioning Groups and NHS Medway Foundation Trust have launched a survey for patients, family carers and staff - they want to transform outpatients at Medway Hospital.

Outpatient transformation

The current NHS outpatient model across England has been described as “obsolete”. In the past 10 years, the number of appointments has doubled, meaning the NHS needs to address their services to ensure they are meeting the needs of the patients.

The Medway Model is aimed at bringing more services out into community settings, improving how strands of the system work better together and making better use of resources.

The aim is to change the way hospital appointments are delivered in the future. This might involve moving some outpatients’ services into community locations, supporting patients to have more control over their care or making more use of new technology.

So far people have said they are sometimes waiting too long for appointments and that they want more access to clinical support between appointments so they can manage their own conditions better without reaching a crisis.

What are outpatient services?

Outpatients are hospital appointments which do not involve an overnight stay. As a patient, you are normally referred via your GP but you may be referred via another service. You have the right to choose which hospital to go to and which consultant-led team will be in charge of your treatment.

In 2017/2018 Medway Foundation Trust had 325,000 outpatient attendances.

Services which will be included in this programme include:

◼︎ Cardiology
◼︎ Ear Nose and Throat
◼︎ Gastroenterology services
◼︎ Gynaecology services
◼︎ Haematology
◼︎ Neurology
◼︎ Respiratory
◼︎ Rheumatology
◼︎ Urology

How can I get involved?

Please complete the survey.

The survey will be used to help the NHS find out what needs to be improved and what is working well. They plan to repeat the survey in 2020.

Please complete the patient and family carer survey at the link here >> http://bit.ly/2pursw5

If you work in outpatient services or refer patients to the service, please complete the staff survey at the link here >> http://bit.ly/2MjacDd

If you have experiences to share about outpatient services, or if you would like to get involved in future events or have some questions about the survey, or you require support and help to complete it, please Email: medway.communications@nhs.net or phone: 01634 335260.

Further information on the transformation of outpatient services can be found at the link here >> http://bit.ly/2MjqFHy

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