Preparation for a Possible Severe Weather Event

Tuesday, 4 February 2014

Preparation for a Possible Severe Weather Event

Dear Stakeholder,

Today is a normal day across the networks with no widespread power cuts due to the weather. However, UK Power Networks is working closely with the Met Office to track the high winds and heavy rain that ARE forecast to hit the UK on the 5th of February.

If the storm materialises and affects power lines, our paramount focus will be on restoring electricity to customers as quickly and safely as possible.

We are currently putting in place a range of measures to be better prepared to respond to any potential impact on our networks and customers.

Measures

We are currently preparing to deal with the storm’s potential impact on our network and customers. Below are some of the measures we are taking:

• We are arranging additional staff to cover call centre roles. Additional people have been allocated to take and make phone calls and provisions are in place for even more engineers and resources to be available on short notice in case of need.

• Our emergency teams are reviewing plans and a message has gone out to our trained customer champions to be prepared to be deployed to sites if the storm materialises.

• We invest in a partnership arrangement with the British Red Cross and can activate their volunteers to support vulnerable customers if power is affected.

• The emergency teams in the local authorities have access to the web link that enables them to see fault levels. In the aftermath of Storm St Jude, we have improved our systems to make the tracker more robust.

Our electricity network is built to be resilient but extreme weather can affect overhead power lines when tree branches and windborne debris damage them. In the event of a power cuts as result of the winds and rain, UK Power Network’s priority will be to restore supplies as quickly as is safely possible and keep people informed as best we can during a constantly changing situation. We will work from job to job targeting big jobs first where many customers are affected.

In communication with customers, we urge the public to stay well clear from power lines and anyone spotting a damaged power line needs to report it to UK Power Networks.

To report any power cuts and damaged lines on free helplines, please use the following numbers: In the South East call: 0800 783 8866.
You can also see: www.ukpowernetworks.co.uk and follow the company on twitter for updates.

Preparing for a power cut

Below is some advice on how our customers can prepare for a power cut:

• Keep our freephone number handy.

• See the website for some useful videos offering you advice during a power cut.

• Keep spare batteries for radios and torches – local radio stations often broadcast helpful information.

• Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut.

• Dress warmly in several layers of clothing, stay in one room or even get into bed.

• Take care if using candles, tea-lights and other naked flames.

• Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours.

• Switch off all your electrical equipment, except one light which will let you know when the power comes back on.

• Remember the street lights may also be off so take care if you go out.

• Look out for elderly neighbours; please consider taking them a flask of hot water round or hot food.