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Tuesday 7 March 2017

“Can you hear me?” Telephone Scam

Residents are being warned to stay on their guard against phone callers who ask them: “Can you hear me?” 

If someone does call you and that is one of the first things they ask you, hang up immediately if you don't want to be landed with an expensive contract.

The major scam has already swept the United States and it is only a matter of time before conmen in Britain realise it could be an easy way to make money out of vulnerable people.

But police and call-blocking companies are warning the public about the dangerous phone call in the hope of preventing innocent people falling victim to the scammers.

This is how it works You receive a phone call from a local number and the voice on the end introduces themselves and the company they supposedly work for.

They then ask: “Can you hear me?” Your answer is recorded, and if you say “yes”, your response will be edited to make it appear as if you've agreed to a huge purchase.

You're effectively being tricked into signing a verbal contract, much the same as clicking “I agree” to terms and conditions online. Voice signatures like these are legitimately used by companies doing business over the phone, but this is being exploited by scammers who have conned many Americans already, predominantly in Florida, Pennsylvania and Virginia.

CPR Call Blocker has seen the scam rise in frequency and the company believes it's only a matter of time before Brits start being targeted too.

“In our experience of working across the US and UK, scams spread quickly across the pond," says Kris Hicks from CPR Call Blocker.

He adds that it's sensible for Brits to be on their guard "as we have no doubt that fraudsters in the UK will soon start using these tactics.”

The scammers may try and charge you for products or services you've never used, and if you try and argue with them, they'll play back their recording of you saying "yes" and threaten to take legal action if you don't pay up.

Another version of the scam sees the criminals using the person's voice recording to authorise a stolen credit card.

The public is being advised either to hang up straight away upon being asked “Can you hear me?”, or just not pick up at all if you don't recognise the number.

And if you do think you may have been caught out by the scammers, contact your bank or card provider as soon as you can.

However, whilst warning people to be on their guard, no-one has yet identified a scenario where a scammer could authorise charges in another person's name simply by possessing a voice recording of that person saying “yes,” without also already possessing a good deal of personal and account information for that person, and without being able to reproduce any other form of verbal response from that person.

If such a scenario existed, it's hard to imagine why scammers would need to utilise an actual audio recording of the victim's repeating the word “yes” rather than simply providing that response themselves and as far as we know, phone companies, utilities, and credit card issuers don't maintain databases of voice recordings of their customers.

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