Please Help Improve NHS Eye Care Services for Future Patients

NHS Kent and Medway Clinical Commissioning Group would like to hear from people living in Dartford, Gravesham, Swanley, Medway, Sittingbourne and Isle of Sheppey about their experience of using ophthalmology (eye care) services in the past year.

Have you been treated for an eye condition in the past year? Then, you could help improve eye care services for patients in north Kent in the future.

We want you to help us understand the patient experience and to find out what works well and where services could improve. The feedback we receive will be taken into account when we start the process later this year of securing a long-term provider for these services.

Tell us what was good and what was not

At the moment, ophthalmology care is provided by Maidstone and Tunbridge Wells NHS Trust. The trust also provides an interim service for patients from the Dartford, Gravesham and Swanley area, who were previously treated by Moorfields Eye Hospital. Moorfields left Darent Valley Hospital last year and interim arrangements were put in place with Maidstone and Tunbridge Wells NHS Trust, as an existing provider, to take on additional patients. The CCG now intends to bring these services together as one for the north Kent area.

How you can help

Patients who received treatment in the past year for an eye condition, such as cataracts or macular degeneration, are invited to give their feedback on their last appointment.

A survey is available online at: www.smartsurvey.co.uk/s/eyecare until 6th August 2021.

If you would prefer a hard copy of the survey to be sent to you or would like to complete the survey by telephone, please call Ade Philips on: 07767 004213 or Email: kmccg.engage@nhs.net

If you are completing a paper copy, please send it to our Freepost address:

FAO: BWS
Freepost: RUAY-JLRZ-RRSE
NHS Medway Clinical Commissioning Group
Unit A - Compass Centre
North Pembroke Road
Chatham
Kent

ME4 4YG

Many thanks

Ray Kemsley

On behalf of NHS Kent and Medway Clinical Commissioning Group