- Sevenoaks Kaleidoscope
Our Select and Collect service will provide a book-borrowing service where orders can be made both online and over the phone, allowing customers to pick their items up from one of the 12 libraries at an agreed date and time. Crucially, the Select and Collect service will avoid the need for physical bookshelf browsing - keeping our customers and staff as safe as possible.”
KCC plans to launch the Select and Collect book ordering service from 7th July. Customers who order items from that date will be contacted and given a time slot to pick up their items when libraries reopen from Monday, 13th July. From that date, the book collection service, along with pre-bookable PC and WiFi usage, will be available from each of the 12 libraries 10:00am - 4:00pm, Monday to Saturday.
“We know many of our customers have lots of books and other items that they borrowed before the lockdown,” said Mr Pearson. “We can reassure everyone that there will be no overdue charges for any items for this period and we are renewing all items taken out before lockdown until 31st December.”
Customers will be able to return borrowed items to any of the 12 libraries listed to a drop box or a return bin outside one of the 12 open libraries from Tuesday 7th July.
In addition, KCC has already restarted its Home Library Service deliveries, along with its postal loan service to the blind and partially sighted - ensuring it continues to provide crucial services to its most vulnerable customers. KCC expects to restart the mobile library service in late July.
These services complement the various digital library offers currently available online at: www.kent.gov.uk/libs - including free online joining, e-books, e-audio books, e-magazines, and e-newspapers.
Mike Hill, KCC Cabinet Member for Community and Regulatory Services, said:
We appreciate all our customers’ patience and support while we work to restart our services and we look forward to welcoming them back.”
Customers can start using the Select and Collect service from Tuesday 7th July by visiting www.kent.gov.uk/libs or by calling: 03000 413131