Swale Borough Council wants local people to share their views about the rollout of the new waste and street cleansing contract.
The council is carrying out a review into the contract with Suez, which began in March, and is looking at a range of issues related to the start of the new contract, including resources, staffing, data, rounds, contract management, and communications.
To make sure people can give their experiences of the move to a new contract, a survey has been launched to get insights into the preparations for the change and experiences following of the rollout.
Councillor Rich Lehmann, chair of the Environment and Climate Change committee at the council, said:
"We know that the move to the new waste contract has not gone as well as we wanted, and we’re still working hard to get Suez to deliver the level of performance we expect.
“We want to hear people’s experiences about how it went: what went wrong, where did you look for help, what happened when you reported it.
“This will help us carry out the review by making sure people’s experiences are central to what we’re looking at. These responses will help identify areas for improvement to make sure the service is operating effectively for everyone."
In addition to the survey, the council is carrying out workshops with council officers and Suez representatives, as well as consulting with parish councils and the upcoming round of area committee meetings.
Hard copies are also available on request.
Swale Borough Council
